LATEST UPDATE:
Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative.
UPDATE:
I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out .
I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
Hermann Guerrero
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November 02, 2024
I wouldn't recommend this company. I had them do the maintenance on my A/C for about 3 years and it just wouldn't last more than 3 or 4 months before I had to call them again. They just kept trying to find ways to charge me for more services. I honestly thought I was going to have to replace the A/C. I finally hired a different company for the last couple years, and, my goodness, what an incredible difference! My A/C has never functioned better. I am now convinced that they were doing just enough, so it wouldn't last and force me to call them again...
Neal Yanez
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July 17, 2024
The only good thing I can say about this company is they answer the phone 24 hours and can schedule service right away. - Aside from that, we have had nothing but problems with them. I purchased the yearly Maintenance Contract in May for our 2 A/C units, which have had no issues for the past 5 years. As soon as the Cousins Service Tech came out for our first Maintenance service, we have had nothing but problems with both units - literally starting 1 week after our first maintenance service, and continuing for the past 2 months. And conveniently, some of the steps needed to fix the issues "aren't maintenance related" so they charge us to fix them. I definitely feel like there is something shady going on! As soon as the person comes out today to look at our 3RD ISSUE in 2 months (which I'm sure they will want to charge me for!) I think we will be done with them.
Brett Abish
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August 09, 2024
After two separate AC companies told me that I would have to "just live" with my upstairs not getting below 77 in the summer, I called Cousin's Air and they found the route cause of this issue in about 10 minutes. Within about a week they had the part ordered and fully installed, all at no cost given my warrantee. Last night my family and I slept at a perfect 72 degrees thanks to Cousin's Air. 5/5 recommendation. Will only be working with Cousin's Air in the future.
Steven Brenner
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June 13, 2024
Great company!
Just bought our home last month and we had an issue yesterday.
We do have a service contract w/ Cousins and they had a Technician at my home within a couple of hours. We’re Snow Birds so it was very comforting that the technician called me when he arrived at the house, he texted with me throughout the process and resolved the issue.
If you’re not happy with your current A/C service provider, call Cousins!
Our Address
3300 SW 15th St, Deerfield Beach, FL 33442, USA
Claim Listing: Cousin’s Air, Inc.
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LATEST UPDATE: Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative. UPDATE: I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out . I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
I wouldn't recommend this company. I had them do the maintenance on my A/C for about 3 years and it just wouldn't last more than 3 or 4 months before I had to call them again. They just kept trying to find ways to charge me for more services. I honestly thought I was going to have to replace the A/C. I finally hired a different company for the last couple years, and, my goodness, what an incredible difference! My A/C has never functioned better. I am now convinced that they were doing just enough, so it wouldn't last and force me to call them again...
The only good thing I can say about this company is they answer the phone 24 hours and can schedule service right away. - Aside from that, we have had nothing but problems with them. I purchased the yearly Maintenance Contract in May for our 2 A/C units, which have had no issues for the past 5 years. As soon as the Cousins Service Tech came out for our first Maintenance service, we have had nothing but problems with both units - literally starting 1 week after our first maintenance service, and continuing for the past 2 months. And conveniently, some of the steps needed to fix the issues "aren't maintenance related" so they charge us to fix them. I definitely feel like there is something shady going on! As soon as the person comes out today to look at our 3RD ISSUE in 2 months (which I'm sure they will want to charge me for!) I think we will be done with them.
After two separate AC companies told me that I would have to "just live" with my upstairs not getting below 77 in the summer, I called Cousin's Air and they found the route cause of this issue in about 10 minutes. Within about a week they had the part ordered and fully installed, all at no cost given my warrantee. Last night my family and I slept at a perfect 72 degrees thanks to Cousin's Air. 5/5 recommendation. Will only be working with Cousin's Air in the future.
Great company! Just bought our home last month and we had an issue yesterday. We do have a service contract w/ Cousins and they had a Technician at my home within a couple of hours. We’re Snow Birds so it was very comforting that the technician called me when he arrived at the house, he texted with me throughout the process and resolved the issue. If you’re not happy with your current A/C service provider, call Cousins!