I've struggled to decide to review or not, but my phone call today confirmed that I need to.
I brought my car in a few weeks ago knowing that there were issues. Initially, everyone was friendly, easy to work with, and seemed transparent (ETA: enough. Some issues dropping it off but the front desk lady was funny about and we left just fine). When it came for the "What's the damage?" call, we even worked out what could be ignored and what couldn't.
Agreed to do repairs on the valve cover, battery leak issue, and an oil change. They mentioned issues with the AC (I knew this and waived it for now) and then something about my wipers. I knew that they worked before I drove in because I used them that morning. There was a stutter issue on the passenger side, but the driver was fine. When they bring up that the wipers are stuttering, I said I knew that and to waive for now. I'd get it tightened later.
Go to pick my car up and the price I was quoted was not correct. Come to find out that when I asked "Is that full price for everything?" they did not tell me tax. I told the receptionist (very patient and kind lady) that I'll pay it, but I'm really not happy about a sudden $90 extra when I'd asked specifically about this. I'd borrowed to be able to get this done.
A manager overheard, did some checking, and fixed the price. I appreciate it, and still appreciate that. No harsh words or yelling or anything happened. I grab my car, am happy that they recharged my AC (or did something idk), and it's driving just fine. AWESOME!
Later that day, I go to use my wipers and now the driver side wiper outright doesn't work. It doesn't even make it halfway over. That's weird. Give them a call "Hey, it's me, I just grabbed my car today. My wipers aren't working and this morning they were" explain the whole knowing about passenger side but this isn't what I expected. They say they're going to check it out on the cameras and give me a call.
They never call. A friend fixes my wipers and goes "Something's not right" but we don't dig into it. The car works, we're fine, I'm not going to blast someone for this. Move on.
Few weeks later and yesterday I'm idling for longer than normal and my car stutters once, I get the battery flash warning, and the car shuts off. Electronics and such are working, but it shuts off. I get it started and get home safe but give them a call this morning.
I'm frustrated because when I brought up concerns, I'm told "I remember this car. We didn't do anything {I brought up concerns calling them due to the wipers incident}, it's not the battery if the car started" things like that. Which is fine and fair. But why would I trust my car with a company that doesn't follow up? If you remembered my car, why not give me that call of "Listen we checked the cameras and no one touched the wipers (even though they said they check them? I'm confused about that)" if you didn't do anything.
I'm not trying to be mean and I'm not trying to be a Karen. I'm just trying to have a functional, safe car for a long upcoming drive. Some of the staff seems great, but this is the second time I've gotten a guy on the phone who either downplays anything I'm saying or says that I can definitely come in and wait while they work on my car only to be told when I drop it off "Uh, no that's not going to work. Who told you that?"
3 stars because I am happy about some of the work, upset about some of it, and really feeling off about the disconnect of the front office staff.
James Kingham
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January 15, 2025
My mother-in-law's car was in urgent need of a new battery and Dean helped me out on very short notice. He even went to the location where the car was parked to diagnose the issue and install the battery. This was an absolutely exceptional experience all around. Thank you!
Seth Harrell
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October 19, 2024
Did a brake job on my car, they didn’t pressure me to buy a million other things like some service shops do. They were busy, which is a good sign, but still took the time to listen to each of the concerns about my car. Would recommend them as trustworthy mechanics
Steve W
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July 23, 2024
Great, all-around mechanic. These guys work on my personal vehicles, as well as the commercial fleet vehicles from my employer. They have qualified techs, unlike most other places, and get down to the root of the issues instead of just changing parts. They also stand behind their work if you ever have an issue. Price is fair, and worth it! Anything from oil changes to transmissions and engines. They do get busy at times, but that is expected because they are good. Kudos to Dean, Mike, Dawn, and the whole team.
Alana Ashley
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April 16, 2024
10/10 they did an inspection on two cars I was considering buying and supported me in choosing the better car. They explained exactly what kind of work it would need and helped so much. Everyone was really cool, and had a lot of info to share. Dawn at the front desk was great as well as Mike, Chris, and Michael. You can tell they’re super honest and price really fairly. So grateful ❤️
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4215 Peters Rd, Plantation, FL 33317, USA
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I've struggled to decide to review or not, but my phone call today confirmed that I need to. I brought my car in a few weeks ago knowing that there were issues. Initially, everyone was friendly, easy to work with, and seemed transparent (ETA: enough. Some issues dropping it off but the front desk lady was funny about and we left just fine). When it came for the "What's the damage?" call, we even worked out what could be ignored and what couldn't. Agreed to do repairs on the valve cover, battery leak issue, and an oil change. They mentioned issues with the AC (I knew this and waived it for now) and then something about my wipers. I knew that they worked before I drove in because I used them that morning. There was a stutter issue on the passenger side, but the driver was fine. When they bring up that the wipers are stuttering, I said I knew that and to waive for now. I'd get it tightened later. Go to pick my car up and the price I was quoted was not correct. Come to find out that when I asked "Is that full price for everything?" they did not tell me tax. I told the receptionist (very patient and kind lady) that I'll pay it, but I'm really not happy about a sudden $90 extra when I'd asked specifically about this. I'd borrowed to be able to get this done. A manager overheard, did some checking, and fixed the price. I appreciate it, and still appreciate that. No harsh words or yelling or anything happened. I grab my car, am happy that they recharged my AC (or did something idk), and it's driving just fine. AWESOME! Later that day, I go to use my wipers and now the driver side wiper outright doesn't work. It doesn't even make it halfway over. That's weird. Give them a call "Hey, it's me, I just grabbed my car today. My wipers aren't working and this morning they were" explain the whole knowing about passenger side but this isn't what I expected. They say they're going to check it out on the cameras and give me a call. They never call. A friend fixes my wipers and goes "Something's not right" but we don't dig into it. The car works, we're fine, I'm not going to blast someone for this. Move on. Few weeks later and yesterday I'm idling for longer than normal and my car stutters once, I get the battery flash warning, and the car shuts off. Electronics and such are working, but it shuts off. I get it started and get home safe but give them a call this morning. I'm frustrated because when I brought up concerns, I'm told "I remember this car. We didn't do anything {I brought up concerns calling them due to the wipers incident}, it's not the battery if the car started" things like that. Which is fine and fair. But why would I trust my car with a company that doesn't follow up? If you remembered my car, why not give me that call of "Listen we checked the cameras and no one touched the wipers (even though they said they check them? I'm confused about that)" if you didn't do anything. I'm not trying to be mean and I'm not trying to be a Karen. I'm just trying to have a functional, safe car for a long upcoming drive. Some of the staff seems great, but this is the second time I've gotten a guy on the phone who either downplays anything I'm saying or says that I can definitely come in and wait while they work on my car only to be told when I drop it off "Uh, no that's not going to work. Who told you that?" 3 stars because I am happy about some of the work, upset about some of it, and really feeling off about the disconnect of the front office staff.
My mother-in-law's car was in urgent need of a new battery and Dean helped me out on very short notice. He even went to the location where the car was parked to diagnose the issue and install the battery. This was an absolutely exceptional experience all around. Thank you!
Did a brake job on my car, they didn’t pressure me to buy a million other things like some service shops do. They were busy, which is a good sign, but still took the time to listen to each of the concerns about my car. Would recommend them as trustworthy mechanics
Great, all-around mechanic. These guys work on my personal vehicles, as well as the commercial fleet vehicles from my employer. They have qualified techs, unlike most other places, and get down to the root of the issues instead of just changing parts. They also stand behind their work if you ever have an issue. Price is fair, and worth it! Anything from oil changes to transmissions and engines. They do get busy at times, but that is expected because they are good. Kudos to Dean, Mike, Dawn, and the whole team.
10/10 they did an inspection on two cars I was considering buying and supported me in choosing the better car. They explained exactly what kind of work it would need and helped so much. Everyone was really cool, and had a lot of info to share. Dawn at the front desk was great as well as Mike, Chris, and Michael. You can tell they’re super honest and price really fairly. So grateful ❤️