About Advanced Dermatology and Cosmetic Surgery – Weston
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When someone as lovely and talented as Lauren, is the one you are putting your skin care worries and concerns with? You need not ever stress that again. She is simply fabulous! She feels like a sister or great friend, that's how passionate she is about her clients. She is results oriented. Thank you for everything Lauren! I truly look forward to my appointments.
If I could give a Cero I will. This is the worse experience I ever have in a doctor office. Never Kraft any bad red back but in this occasion they do deserve me to write something about them. First they send my skin biopsy to the wrong lab, never call me to redo the exam, I when for a follow up and by accident I find out what they did wrong. However, with the huge mistake they made, they had the nerve to charge me $170 again for their mistake. From the first moment, they never let me know how long it would take to get the results. Almost 8, 9 weeks passed, and until today I received a result that they didn't even send to ask for what needed to be known. Now I had to find another doctor and I have to repeat or rather take tests again because they were negligent and did not know how to do them. The only person there who could help me as much as she could was the manager, who is a sweetheart. Save your time and money and do go there it’s extremely sad but seriously they deserved this. I'm not lying, I'm just sharing my horrible experience in that “docto office.”
Update: I received a call from the scheduling department to rebook the appointment that was cancelled 15 min before my time yesterday. First they had it down as a full body check up instead of the time sensitive skin issue actually occurring. Second, they made it sound like they had a cancellation for today to get me in. When I asked what time she had me hold for about 5 min and then came back with the same week later appointment they offered me yesterday. I told them it was not good enough and I found a new doctor that was able to accommodate me tomorrow. She then told me she wished I would have told her at the beginning (indicating them at I just wasted HER time. The audacity is mind blowing. The doctors need to seriously look into the problem with the lack of customer service in the front of house staff because I don’t care how good the doctor is; nobody deserves to be disrespected in such a fashion. I’ve been going to this office for years and have loved them. I don’t know what has happened lately but their level of care has diminished. They no longer accommodate their patients with ailments that are time sensitive. I developed a rash on my neck that had me concerned. They couldn’t see me for an entire week nor would they allow me to send them a picture. The morning of my appointment (which I changed my work schedule for) they called to cancel and reschedule me for the following morning. I again changed my work schedule to accommodate and then received a call 15 min prior to my appointment that they again had to cancel. They could not squeeze me in with another physician for another week. This is completely unacceptable practice for established patients. As a patient, if I cancel last minute I would be charged. I’ll be waiting for my $50 cancellation fee.
I had an appointment scheduled for 8:30 am on a Monday. The day before, I received a call informing me that my appointment had been rescheduled to 10:45 am. This last-minute change was inconvenient as I had already informed my workplace about my original appointment time and had to notify my supervisor on a Sunday about the change. This was not professional. Upon arriving at my appointment, the nurse inquired about the purpose of my visit. When I began explaining my concerns, she interrupted and informed me that I could only discuss two main issues. When the PA arrived, I reiterated my two primary concerns and mentioned that I had additional issues. She responded that I could only discuss two topics to prevent delays with other appointments. I found this restriction frustrating, especially since I had booked the appointment a month in advance specifically to address my skin problems. As a result, my consultation lasted approximately five minutes, and I left with several questions still unanswered.
This practice is TOO BIG. They use a central scheduling service that sounds like a boiler room operation. Office is also too busy for reasonable appointment dates and times