About Advanced Dermatology and Cosmetic Surgery – Weston
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When someone as lovely and talented as Lauren, is the one you are putting your skin care worries and concerns with? You need not ever stress that again. She is simply fabulous! She feels like a sister or great friend, that's how passionate she is about her clients. She is results oriented. Thank you for everything Lauren! I truly look forward to my appointments.
I would like to take a moment to express my appreciation to Lauren Hartman of Advanced Dermatology and Cosmetic Surgery – Weston, Florida. For the past 6 months, I have been struggling with several dermatological problems and have not found a qualified Dermatologist that helped me. I have always been kind; however, for some unknown reason they always do a 180-degree change. I speculate that because I am not there to spend a fortune on Botox treatments for example, I am in dire need of help with RSS, and skin sores. They never offer any advice, solution or medicine, even with my current blood tests in hand. Dr. Hartman has given me hope on my first visit and wants to see me back in 2 weeks, not 6 months! I want the world to know that Dr. Hartman has a heart (no punt intended), is gracious, professional and devoted to finding the culprit of my skin disease. I would recommend Advanced Dermatology to anyone that wants to alleviate a puzzling skin complication. Thank you.
The light-skinned woman at the front desk, wearing glasses, displayed clear annoyance with every person checking in. When it was my turn to make a $60 copayment to get spironolactone, I was informed that I needed to pay an additional amount due to my deductible. When I asked for the specific amount, her response was frustratingly vague—I deserved a clear answer, but she kept saying, "I don't know. You will have to see." In my experience with dermatologists and insurance, I’ve never encountered such a lack of clarity. At that point, I decided to cancel my appointment and walked out. JUST DONT COME HERE!
Update: I received a call from the scheduling department to rebook the appointment that was cancelled 15 min before my time yesterday. First they had it down as a full body check up instead of the time sensitive skin issue actually occurring. Second, they made it sound like they had a cancellation for today to get me in. When I asked what time she had me hold for about 5 min and then came back with the same week later appointment they offered me yesterday. I told them it was not good enough and I found a new doctor that was able to accommodate me tomorrow. She then told me she wished I would have told her at the beginning (indicating them at I just wasted HER time. The audacity is mind blowing. The doctors need to seriously look into the problem with the lack of customer service in the front of house staff because I don’t care how good the doctor is; nobody deserves to be disrespected in such a fashion. I’ve been going to this office for years and have loved them. I don’t know what has happened lately but their level of care has diminished. They no longer accommodate their patients with ailments that are time sensitive. I developed a rash on my neck that had me concerned. They couldn’t see me for an entire week nor would they allow me to send them a picture. The morning of my appointment (which I changed my work schedule for) they called to cancel and reschedule me for the following morning. I again changed my work schedule to accommodate and then received a call 15 min prior to my appointment that they again had to cancel. They could not squeeze me in with another physician for another week. This is completely unacceptable practice for established patients. As a patient, if I cancel last minute I would be charged. I’ll be waiting for my $50 cancellation fee.
Made an appointment for something very specific which they told me could be done in office. Came in, and was told the services I needed could NOT be done AFTER paying my co-pay. Now I’m getting a bill in the mail for “services”, nothing listed just services. I’ve been waiting for months for this to be fixed per the manager and now I get an email saying there is nothing they can do. So not only did I pay my co-pay for them to tell me they can’t help me but now I have to pay a random bill for just walking into this office.