About CareSpot Urgent Care of West Pines
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Absolutely horrible customer service from the nurse and practitioners on staff. Needed to get a physical for school done and instead of asking questions about the form of things they didn’t understand they just made me sit and wait and waste my time when I made an appointment at 3:30pm and it’s currently 4:12pm. Literally nobody here and they even took patients that came after me. Don’t come here if your looking for a quick service and patient friendly. Because there’s a huge lack of communication and patient attention. I’m sure I will be here waiting longer then needed for something so simple.
Wanted to compliment Kevin Douglas, NP. Kevin has always been a pleasure to interact with when I've needed medical attention. He has always been courteous, a gentleman, great listener, a true professional and always so knowledgeable. Kudos, and a thank you, to Kevin for always doing an amazing job.....don't ever leave !!!!!
Excellent service . Front desk receptionist was kind & patient. Triage & nurse practitioner were knowledgeable & empathic. Also was in & out in 35 mins & was able to get my medication on the spot instead of going to a pharmacy. This is the kind of service one deserves when they are not well.
Easy check in and the wait was not long. All the staff member's were friendly and helpful. My 8 year old son needed an xray and they were very patient with him.
I went in for UTI. Employees were professional and empathetic. Nice and clean. Wait time was 10 to 15 minutes. Would definitely recommend to family and friends.