About CareSpot Urgent Care of West Pines
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Absolutely horrible customer service from the nurse and practitioners on staff. Needed to get a physical for school done and instead of asking questions about the form of things they didn’t understand they just made me sit and wait and waste my time when I made an appointment at 3:30pm and it’s currently 4:12pm. Literally nobody here and they even took patients that came after me. Don’t come here if your looking for a quick service and patient friendly. Because there’s a huge lack of communication and patient attention. I’m sure I will be here waiting longer then needed for something so simple.
Excellent service . Front desk receptionist was kind & patient. Triage & nurse practitioner were knowledgeable & empathic. Also was in & out in 35 mins & was able to get my medication on the spot instead of going to a pharmacy. This is the kind of service one deserves when they are not well.
Wanted to compliment Kevin Douglas, NP. Kevin has always been a pleasure to interact with when I've needed medical attention. He has always been courteous, a gentleman, great listener, a true professional and always so knowledgeable. Kudos, and a thank you, to Kevin for always doing an amazing job.....don't ever leave !!!!!
Easy check in and the wait was not long. All the staff member's were friendly and helpful. My 8 year old son needed an xray and they were very patient with him.
They get three stars because my first experience was a 5-star experience. I was in and out fast and the PA was fantastic. The second experience this week was the opposite — 1 star. The actual visit was great. The PA was fantastic, the receptionist was great, and I was in and out quickly. The follow up today was the problem. I was put on antibiotics for an infection and told that if it didn’t start to get better in 2 days to call back. It’s no better — the fever is worse and clearly the antibiotics are not working. The receptionist had an attitude this morning when I called and said they don’t get blood work/urinalysis back for 5 days to a week. I need to wait until then and call back if it hasn’t gotten better. What??????? So, if it’s a minor issue that isn’t complicated, I still say they are a great place to go to. But if it is any kind of complex issue, one that requires lab work, or anything that requires follow up — run away, because you’ll just turned away and told to wait “that’s just how long it takes.”