About Cooling Experts – AC, Refrigeration & Hotside Repairs
Is this your business?
Is this your business?
Regular Listing is Free!
Claim your Free Listing OR upgrade and standout with a Premium Listing to get greater visibility and ongoing promotions for your business.
Cooling Experts has very professional and knowledgeable technicians. They arrived on time and conducted a thorough inspection of my air conditioning unit. The repair was completed efficiently, and they explained what was fixed in simple terms. My AC has been working perfectly since.The customer service experience was excellent. Scheduling the appointment was straightforward, and the representative was friendly and accommodating. They followed up after the service to ensure everything was functioning well.
We have used/relied up Cooling Experts for years. So when our a/c decided to stop working in 80+ degree weather, they were our first call. Ashley, in their office, answered immediately and scheduled a technician for early afternoon. She later called to let us know that the technician would be delayed as his current job was taking longer than expected. We really appreciated her follow-up. The technician, Oscar, was not only friendly but efficient. As always, we were totally pleased with service and results!
A 5-Star Review for Cooling Experts: Your Trusted A/C Partner in South Florida As a part-time resident and condo owner in South Florida for over 17 years, I've had my fair share of experiences with air conditioning companies. Finding a reliable A/C service can be as challenging as finding a good dentist in our area. However, I can only say that Cooling Experts has consistently exceeded my expectations, proving themselves to be the gold standard in A/C services...below review encompasses years of continuous service.... A Long Overdue Review... I must start by saying that this review is long overdue. As someone who only lives in South Florida for part of the year, I've benefited from Cooling Experts' services for nearly two decades without properly acknowledging their excellence. However, a recent emergency repair situation compelled me to finally share my experiences. Their flawless handling of this urgent situation was the tipping point that motivated me to draft this comprehensive review. Unparalleled Longevity and Consistency... For nearly two decades, I've relied on Cooling Experts for all my air conditioning needs. Their unwavering commitment to quality service has been nothing short of remarkable. Despite their growth over the years, they've managed to maintain the personalized touch and attention to detail that initially won me over. Professional and Knowledgeable Staff.... The technicians at Cooling Experts are true professionals. They arrive promptly, dressed neatly, and equipped with extensive knowledge about all types of A/C systems. Their ability to accurately diagnose issues and provide clear, honest assessments is refreshing in an industry often plagued by unnecessary upsells. Fair and Transparent Pricing... One of the aspects I appreciate most about Cooling Experts is their commitment to fair pricing. They've consistently provided top-notch service at reasonable rates, proving that quality doesn't always come with an exorbitant price tag. Going Above and Beyond... What sets Cooling Experts apart is their willingness to go the extra mile. Whether it's a routine maintenance check or an emergency repair, they approach each job with dedication and thoroughness that's truly commendable. Their recent handling of my emergency repair situation was particularly impressive - they delivered exceptional service without missing a beat, even under urgent circumstances. Trustworthy Recommendations In my experience, Cooling Experts have always prioritized their customers' best interests. They provide accurate assessments and never push for unnecessary services or upgrades. This level of honesty and integrity is invaluable and has solidified my trust in them over the years. Exceptional Emergency Service I can't stress enough how impressed I was with their emergency service. Despite my part-time residency, they responded quickly and efficiently to my urgent need, demonstrating their reliability even in critical situations. This level of dependability is crucial for any homeowner, but especially for those who aren't always present to deal with sudden issues. Conclusion If you're in South Florida and in need of A/C services, look no further than Cooling Experts. They've mastered the delicate balance of growing their business while maintaining the quality and personal touch of a smaller operation. With their exceptional service, fair pricing, trustworthy staff, and outstanding emergency response, Cooling Experts isn't just a service provider – they're a partner in ensuring your home comfort. They've earned my highest recommendation and unwavering loyalty, even as a part-time resident. Don't wait as long as I did to recognize their excellence – Cooling Experts is truly top-tier in the A/C service industry.
I have been paying for a service contract with Cooling Experts for multiple years. They were at my house a month ago and were supposed to service my AC unit so that it would keep up with summer heat and be in good condition for next 6 mths. I have my AC set to 70 and my house has been in the 78 to 80 range for the last day. I call to get them to come out and they tell me I am going to get a service charge. Why would I be paying for 6 mth service intervals if the service doesn’t cover the 6 mths. I could understand if they came out and charged if my AC needed some repairs but not for a service appointment. I am very disappointed with this service.
Here are the details of my experience. We were without AC so I called Cooling Experts and they sent a technician out. The tech acted like he didn't want to do the job anticipating rain. It did not rain at all. Next, he stood outside for about 1hour stating he had to call his boss and then came back and said his boss stated he could not do the work anticipating rain. Two hours in and still no rain. He was so eager to get the diagnostic fee than fix the problem. After the diagnosis he came back stated my upstairs unit need a coil replacement and down stairs need leak repair and he would not warranty anything because of the condition of the unit. The charge just for the leak repair $1590, wow and upstairs he said that Monday they will call me back for the coil estimate. They never called back and left us stranded with no AC. When I called them after the tech left I mentioned that I needed the estimate for the AC coils and the guy ask why I need that for, and I said because I paid for an diagnosis which includes the full estimate but received partial information. They never returned the call or provided the full estimate. Needless to say, they charged me $197 for a diagnosis and no follow up. I searched for another company “All Year Cooling” and they were so professional, they came out and assessed the problem and provided a real solution. They did not charge me an diagnosis fee at all and they were so professional we bought the downstairs and upstairs new unit which came with a 10 year warranty parts and 5 years labor. I am a realtor and I will never recommend Cooling Experts, never. Let's just say the price for a brand new unit condenser upstairs and compressor downstairs, was not even the amount it would of been for the total repair. Never judge a book by its cover and treat everyone with honesty and respect. This is my recommendation to anyone thinking about using Cooling Experts, don't do it.