LATEST UPDATE:
Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative.
UPDATE:
I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out .
I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
Kariny Ramirez
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January 17, 2025
I recently had my air conditioner serviced, and I couldn’t be more pleased with the experience! The technician was professional, knowledgeable, and arrived on time. They conducted a thorough inspection, cleaned all the necessary components, and ensured my unit was running at peak efficiency. My go to tech guys are Roben and Jake. If you're looking for reliable and high-quality AC maintenance, I highly recommend their services. Excellent job and great customer service!
Stan Lee
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January 11, 2025
I scheduled an appointment on the company's website for today between 12:00 PM and 2:00 PM. However, after not receiving any communication from the company, I followed up with a phone call. I was informed that online appointments are not honored, and the earliest available appointment is this upcoming Monday between 4:00 PM and 6:00 PM. As a result, I feel that I wasted two potentially productive hours waiting for a technician to address an air conditioning issue.
Hermann Guerrero
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November 02, 2024
I wouldn't recommend this company. I had them do the maintenance on my A/C for about 3 years and it just wouldn't last more than 3 or 4 months before I had to call them again. They just kept trying to find ways to charge me for more services. I honestly thought I was going to have to replace the A/C. I finally hired a different company for the last couple years, and, my goodness, what an incredible difference! My A/C has never functioned better. I am now convinced that they were doing just enough, so it wouldn't last and force me to call them again...
JON FORTI
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January 17, 2025
Don showed up on time. He thoroughly inspected the new AC unit, made some minor adjustments to the thermostat, completely explained everything regarding the maintence. I am extremely pleased with everything.
Our Address
3300 SW 15th St, Deerfield Beach, FL 33442, USA
Claim Listing: Cousin’s Air, Inc.
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LATEST UPDATE: Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative. UPDATE: I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out . I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
I recently had my air conditioner serviced, and I couldn’t be more pleased with the experience! The technician was professional, knowledgeable, and arrived on time. They conducted a thorough inspection, cleaned all the necessary components, and ensured my unit was running at peak efficiency. My go to tech guys are Roben and Jake. If you're looking for reliable and high-quality AC maintenance, I highly recommend their services. Excellent job and great customer service!
I scheduled an appointment on the company's website for today between 12:00 PM and 2:00 PM. However, after not receiving any communication from the company, I followed up with a phone call. I was informed that online appointments are not honored, and the earliest available appointment is this upcoming Monday between 4:00 PM and 6:00 PM. As a result, I feel that I wasted two potentially productive hours waiting for a technician to address an air conditioning issue.
I wouldn't recommend this company. I had them do the maintenance on my A/C for about 3 years and it just wouldn't last more than 3 or 4 months before I had to call them again. They just kept trying to find ways to charge me for more services. I honestly thought I was going to have to replace the A/C. I finally hired a different company for the last couple years, and, my goodness, what an incredible difference! My A/C has never functioned better. I am now convinced that they were doing just enough, so it wouldn't last and force me to call them again...
Don showed up on time. He thoroughly inspected the new AC unit, made some minor adjustments to the thermostat, completely explained everything regarding the maintence. I am extremely pleased with everything.