Jake from Cousin Air, Inc. was very helpful. His initial job was to perform annual maintenance, but I told him that the thermostat was constantly turning on and off. He started trying to find the cause of the power outage. He spent many hours trying to figure out what was wrong with our system. He did everything he could, even calling their office to report that he needed help, and a technician, Angelo, showed up and did everything he could to troubleshoot why the AC was shutting off. The problem was not solved. The company sent another technician. Kyle checked the system and opened the fuse box. He checked the fuse at that time and it was fine, but next to the fuse box was a FPL box for surge protection and when that box was turned off it would cut power to the AC system. I called FPL and the technician came out and found that the box was not the problem, he found that the outside fuse box had a bad fuse and was cutting power. We are very grateful to the guys at Cousin Air, who were very helpful and did everything they could to help us. Thanks, guys!
David Adelman
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August 16, 2024
LATEST UPDATE:
Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative.
UPDATE:
I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out .
I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
Jose Hernandez
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February 13, 2025
This is my second service annual service with Cousin’s Air. The technician Angelo did a fantastic job. He was very thorough and professional. He explained exactly what he was doing and I could tell that he took pride in his work. I was so impressed by the work done, that I would like for him to come back for my next service. As a result of the great work done, I signed up for the two visit annual service.
Vicky Duplessis
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April 02, 2025
On behalf of Steven Sandler -
I had an emergency situation, and Roben Saimbre arrived right on time, which was a huge relief. Roben's professionalism and expertise were evident from the start, making a stressful situation much easier to handle. He quickly diagnosed the issue and provided a solution efficiently. I truly appreciate their prompt response and excellent service—highly recommend!
Dan Karon
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April 21, 2025
Christian and his colleague were the best. They were on time, polite, professional, and, most of all, they found and fixed the problem quickly and cheaply. While I don't hope for another fix soon, if I need one, I'd be eager for them to come back out.
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Jake from Cousin Air, Inc. was very helpful. His initial job was to perform annual maintenance, but I told him that the thermostat was constantly turning on and off. He started trying to find the cause of the power outage. He spent many hours trying to figure out what was wrong with our system. He did everything he could, even calling their office to report that he needed help, and a technician, Angelo, showed up and did everything he could to troubleshoot why the AC was shutting off. The problem was not solved. The company sent another technician. Kyle checked the system and opened the fuse box. He checked the fuse at that time and it was fine, but next to the fuse box was a FPL box for surge protection and when that box was turned off it would cut power to the AC system. I called FPL and the technician came out and found that the box was not the problem, he found that the outside fuse box had a bad fuse and was cutting power. We are very grateful to the guys at Cousin Air, who were very helpful and did everything they could to help us. Thanks, guys!
LATEST UPDATE: Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative. UPDATE: I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out . I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
This is my second service annual service with Cousin’s Air. The technician Angelo did a fantastic job. He was very thorough and professional. He explained exactly what he was doing and I could tell that he took pride in his work. I was so impressed by the work done, that I would like for him to come back for my next service. As a result of the great work done, I signed up for the two visit annual service.
On behalf of Steven Sandler - I had an emergency situation, and Roben Saimbre arrived right on time, which was a huge relief. Roben's professionalism and expertise were evident from the start, making a stressful situation much easier to handle. He quickly diagnosed the issue and provided a solution efficiently. I truly appreciate their prompt response and excellent service—highly recommend!
Christian and his colleague were the best. They were on time, polite, professional, and, most of all, they found and fixed the problem quickly and cheaply. While I don't hope for another fix soon, if I need one, I'd be eager for them to come back out.