Jake from Cousin Air, Inc. was very helpful. His initial job was to perform annual maintenance, but I told him that the thermostat was constantly turning on and off. He started trying to find the cause of the power outage. He spent many hours trying to figure out what was wrong with our system. He did everything he could, even calling their office to report that he needed help, and a technician, Angelo, showed up and did everything he could to troubleshoot why the AC was shutting off. The problem was not solved. The company sent another technician. Kyle checked the system and opened the fuse box. He checked the fuse at that time and it was fine, but next to the fuse box was a FPL box for surge protection and when that box was turned off it would cut power to the AC system. I called FPL and the technician came out and found that the box was not the problem, he found that the outside fuse box had a bad fuse and was cutting power. We are very grateful to the guys at Cousin Air, who were very helpful and did everything they could to help us. Thanks, guys!
Jose Hernandez
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February 13, 2025
This is my second service annual service with Cousin’s Air. The technician Angelo did a fantastic job. He was very thorough and professional. He explained exactly what he was doing and I could tell that he took pride in his work. I was so impressed by the work done, that I would like for him to come back for my next service. As a result of the great work done, I signed up for the two visit annual service.
David Adelman
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August 16, 2024
LATEST UPDATE:
Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative.
UPDATE:
I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out .
I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
Maria Jose
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February 25, 2025
Chris Grattan from Cousin’s Air was very helpful, professional and knowledgeable. He helped us with the issue with our AC, not cooling below 76, by replacing a part that wasn’t working (depleted run capacitor). Also, he explained how the unit worked when we temps are below 40, and lastly he reset our thermostat, all with patience and professionalism. Very nice guy!
Barbara Gallea
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March 18, 2025
Chris is the best. Very professional efficient yet personable He is an asset to the company. Whenever he shows up, I know I’m in good hands. I’m so glad I Have Cousins Air in my life.
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Jake from Cousin Air, Inc. was very helpful. His initial job was to perform annual maintenance, but I told him that the thermostat was constantly turning on and off. He started trying to find the cause of the power outage. He spent many hours trying to figure out what was wrong with our system. He did everything he could, even calling their office to report that he needed help, and a technician, Angelo, showed up and did everything he could to troubleshoot why the AC was shutting off. The problem was not solved. The company sent another technician. Kyle checked the system and opened the fuse box. He checked the fuse at that time and it was fine, but next to the fuse box was a FPL box for surge protection and when that box was turned off it would cut power to the AC system. I called FPL and the technician came out and found that the box was not the problem, he found that the outside fuse box had a bad fuse and was cutting power. We are very grateful to the guys at Cousin Air, who were very helpful and did everything they could to help us. Thanks, guys!
This is my second service annual service with Cousin’s Air. The technician Angelo did a fantastic job. He was very thorough and professional. He explained exactly what he was doing and I could tell that he took pride in his work. I was so impressed by the work done, that I would like for him to come back for my next service. As a result of the great work done, I signed up for the two visit annual service.
LATEST UPDATE: Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative. UPDATE: I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They did not seal this thing properly . I've had nothing but problems since installation . Everything before that point was great . I need someone other than a tech to come out here and figure this out . I was skeptical going with a big box company over my usual AC service guy but boy am I glad I did. From start to finish the experience was smooth and organized. Donald came and gave us their estimate which beat the competition . On top of that they were the ONLY company that came out and actually looked at our ducts to properly size our unit . Turns out our 20 year old unit was too large for our home at least by today's standards . Donald's in depth knowledge and availability to answer all my questions was the determining factor for us over the other 3 estimates I received. Installation was smooth and so far so good with the unit! Even the permitting process was super organized. Will be setting up a service contract with them in the future for sure . Extremely pleased so far! A++++++
Chris Grattan from Cousin’s Air was very helpful, professional and knowledgeable. He helped us with the issue with our AC, not cooling below 76, by replacing a part that wasn’t working (depleted run capacitor). Also, he explained how the unit worked when we temps are below 40, and lastly he reset our thermostat, all with patience and professionalism. Very nice guy!
Chris is the best. Very professional efficient yet personable He is an asset to the company. Whenever he shows up, I know I’m in good hands. I’m so glad I Have Cousins Air in my life.