Our first experience seemed to be a good one - but the latest leaves me questioning everything. They were timely in arrival came out and looked at the unit and told us that because of the age of the unit replacement parts were a challenge. Quoted us 4k for a solution that may not work long term so we replaced the unit. 13k for a new unit and signed a service contract to have them routinely manage our units.
Fast forward 8 months when the other unit “goes out”. Quick arrival, same story as before - 4k for replacement coils that may or may not hold and 15k for a new unit. Sounded WAY too familiar so we called someone else to look at it. They came and said the unit wasn’t working because the filter (on the afore mentioned service plan) was filthy. Fixed for a 60 dollar service fee. No unit needed.
Please know, we tried to resolve this concern directly and asked only that our service fees be reimbursed (after 3 calls to get someone who could “help us”). They refused AND are still requiring we call to cancel.
Buyer beware - my first positive review was under the impression this was an honest company. Might have saved myself 13k the first go around.
Steffi Schiffer
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November 19, 2024
The scheduling was great. The work was done on time. The two new air conditioners are in my two apartments and working perfectly. The guys were friendly and courteous and cleaned up everything when they were finished so I have nothing bad to say about this experience!
Alexandra Pereira
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April 20, 2025
I’ve been using HI-VAC for recurring AC maintenance for over 3 years, and I can confidently say they’re one of the most reliable and professional service providers I’ve worked with. They take the time to inspect and clean all components. Thanks to Jisaiah’s consistent care, our AC has been running smoothly and efficiently with no surprise issues.
robbieevie1
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October 24, 2024
The from the first call for service. I needed a new unit and they offered the proper solutions. The customer service is awesome. The installation team was most excellent ( including the owner) and I am overall very pleased with everything.
Antonio Bernardini
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April 09, 2025
As always. Technicians are always on time. Office sends reminders via text messaging and technician sends one last message when 30 minutes away.
Technician, in this case Jisaiah, was very good. Professional and very thorough with his explanation. Pictures are shown and explained. He did not try to oversell me on anything. Appreciate the honesty, transparency and expertise.
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Our first experience seemed to be a good one - but the latest leaves me questioning everything. They were timely in arrival came out and looked at the unit and told us that because of the age of the unit replacement parts were a challenge. Quoted us 4k for a solution that may not work long term so we replaced the unit. 13k for a new unit and signed a service contract to have them routinely manage our units. Fast forward 8 months when the other unit “goes out”. Quick arrival, same story as before - 4k for replacement coils that may or may not hold and 15k for a new unit. Sounded WAY too familiar so we called someone else to look at it. They came and said the unit wasn’t working because the filter (on the afore mentioned service plan) was filthy. Fixed for a 60 dollar service fee. No unit needed. Please know, we tried to resolve this concern directly and asked only that our service fees be reimbursed (after 3 calls to get someone who could “help us”). They refused AND are still requiring we call to cancel. Buyer beware - my first positive review was under the impression this was an honest company. Might have saved myself 13k the first go around.
The scheduling was great. The work was done on time. The two new air conditioners are in my two apartments and working perfectly. The guys were friendly and courteous and cleaned up everything when they were finished so I have nothing bad to say about this experience!
I’ve been using HI-VAC for recurring AC maintenance for over 3 years, and I can confidently say they’re one of the most reliable and professional service providers I’ve worked with. They take the time to inspect and clean all components. Thanks to Jisaiah’s consistent care, our AC has been running smoothly and efficiently with no surprise issues.
The from the first call for service. I needed a new unit and they offered the proper solutions. The customer service is awesome. The installation team was most excellent ( including the owner) and I am overall very pleased with everything.
As always. Technicians are always on time. Office sends reminders via text messaging and technician sends one last message when 30 minutes away. Technician, in this case Jisaiah, was very good. Professional and very thorough with his explanation. Pictures are shown and explained. He did not try to oversell me on anything. Appreciate the honesty, transparency and expertise.