We were given an appointment time window of 12–4 PM. At 12 PM, I received a message notifying me that the technician/plumber was in route. At that time, we weren’t home, but they kindly accommodated our request to adjust the appointment to later within the original time window. The receptionist was incredibly kind, professional, and provided excellent customer service throughout.
When the technician (Ace) was on his way again, I received another notification, and he arrived within 30 minutes. Ace tested the water heater, thoroughly explained the issue, and provided a detailed solution along with a cost estimate and an estimated timeline for completing the service. He was patient and helpful as we scheduled our service date.
I would highly recommend using John the Plumber if you’re looking for a local, reliable, and responsible company that truly prioritizes its customers. Unlike many corporate companies that rush through jobs to meet quotas and treat customers like numbers, John the Plumber provides a personal touch and excellent service.
Lisa Rowe
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October 01, 2024
The company has wonderful communication to advise of arrival times for appointment, which I appreciate because of my busy schedule. The service team is very good about explaining what they are doing, the process and why. They are also conscientious about follow ups after the work is completed.
Wyn Pocock
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December 14, 2024
Gary from John the plumber came to my house and diagnosed the problem immediately. He told me exactly what he planned to do to repair the plumbing problem. He came back the next day and completed the job and it was perfect. I highly recommend John the plumber for your plumbing needs.
Paula Aedo
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September 24, 2024
Shane and Lee came out and put my new water heater in. I could not be more happier! What a pleasant experience!
I am a happy lady right now!
Very friendly young men they know they’re doing!!!
Thank you, thank you, thank you!
Michael Dion
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January 02, 2025
Gary checked for a slab leak using a pressure gauge and moisture meter, thankfully no leak was detected. I did have a small leak in the toilet tank, dripping in the back. I decided to have a new Kohler "water closet" installed. Additionally I had him install a new valve for the water heater, the old spicket type valve packing was slow dripping. All in all I was satisfied with the work performed and the nominal pricing for the job. I would definitely recommend John the Plumber for your business.
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1571 SW 3rd St, Pompano Beach, FL 33069, USA
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We were given an appointment time window of 12–4 PM. At 12 PM, I received a message notifying me that the technician/plumber was in route. At that time, we weren’t home, but they kindly accommodated our request to adjust the appointment to later within the original time window. The receptionist was incredibly kind, professional, and provided excellent customer service throughout. When the technician (Ace) was on his way again, I received another notification, and he arrived within 30 minutes. Ace tested the water heater, thoroughly explained the issue, and provided a detailed solution along with a cost estimate and an estimated timeline for completing the service. He was patient and helpful as we scheduled our service date. I would highly recommend using John the Plumber if you’re looking for a local, reliable, and responsible company that truly prioritizes its customers. Unlike many corporate companies that rush through jobs to meet quotas and treat customers like numbers, John the Plumber provides a personal touch and excellent service.
The company has wonderful communication to advise of arrival times for appointment, which I appreciate because of my busy schedule. The service team is very good about explaining what they are doing, the process and why. They are also conscientious about follow ups after the work is completed.
Gary from John the plumber came to my house and diagnosed the problem immediately. He told me exactly what he planned to do to repair the plumbing problem. He came back the next day and completed the job and it was perfect. I highly recommend John the plumber for your plumbing needs.
Shane and Lee came out and put my new water heater in. I could not be more happier! What a pleasant experience! I am a happy lady right now! Very friendly young men they know they’re doing!!! Thank you, thank you, thank you!
Gary checked for a slab leak using a pressure gauge and moisture meter, thankfully no leak was detected. I did have a small leak in the toilet tank, dripping in the back. I decided to have a new Kohler "water closet" installed. Additionally I had him install a new valve for the water heater, the old spicket type valve packing was slow dripping. All in all I was satisfied with the work performed and the nominal pricing for the job. I would definitely recommend John the Plumber for your business.