About LeadER Animal Specialty Hospital
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There are no words to truly describe this hospital and its staff. My dog had multiple complications and had to stay over a month in ICU. Everyone was concerned about my dog's health and they all give as much love and attention as possible. She wouldn’t be here if it wasn’t for the amazing doctors and nurses (specially Dr Daubs who made his personal commitment to solve this case). You have the choice to go to any other hospital, but this one made me feel I did the right choice. My dog’s face after she got discharged says it all. Happy dog, healthy and now we have an extended family with all the hospital staff. They definitely went above all to make this possible.
There are no words to describe how awful a d terrible experience we had in this place. First of all.we had been referred here by the regular vet. We had a first consultation around January about the heart condition of our dog. After receiving an estimate and paying we had been received by a nurse who took our baby to the back and bought him a few minutes later. The Veterinario Dr. Nick Shroeder had perform an electrocardiogram on him he came to talk to us about his condition the explanation took 2'. He seems in a rush and was super cold and not at all empathetic. The thing is our baby was doing a little worse we took him ti the regular vet and they again instructed us to come here. The nightmare starts. First of all.we received an estimate. Yes this is the first thing they will.give you whe. The Dr in charge of the ER Dr Johnson came to talk to us she only referred to.the estimate not to the Condition of the patient or the possible treatments. We had been asked to pass my the cashier to pay a the deposit of $4,500 !!!!! This was for a day at the ER to stabilize our Baby dog (7 pounds maltese) because they had no cardiologist on call. As they had our baby only with the diuretic injections and the oxygen we asked if we could bring him home and bring him back early in the morning to perform the electrocardiogram on him we had ben told by the nurse (Taty or Tatiana) that the cardiologist would not see him unless he spent the night in the hospital bc he was fully booked. Although he was his patient. We had been pushed to leave him overnight to have the electrocardiogram in the morning. When we said we were leaving for to take something to drink and come back to see how he was doing after the Injections we had been told we had to pay the $4500 before seeing him and leaving the facilities. Following their recommendation we left him overnight and went back in the morning. When we arrived I asked for the images of the echocardiogram to share with a different cardiologist for a Second opinion. Foe our surprised the echocardiogram was never done! I asked how the cardiologist diagnosed him and they responded with the XRays we brought from the regular vet and that they had performed a "short echorcardiogram" I requested the images, no images had been recorded. How could I trust they had done anything if they had no kind of report of any echocardiogram that are very complete and contain a lot of information. The only thing they said they did is to measure the pressure in the right lung.. no evidence of this either just a note. They never even put an IV on my baby they punched him every time they injected the diuretic every 2 hours ?? This was also.not precise. Not one question was responded as a ER hospital must respond. My baby was left in a cage with oxygen with oral treatment with the same medicines we took for him. After seeing g that lack of care, lies and negligence in treating a patient witb accused cardiac condition we decided to bring him home to continue with the treatment with the same pills and we recreated the oxygen cage condition with a rented equipment. They never gave us any options all they wanted was to keep.him.there to continue charging without giving the treatment you expect in a ER hospital mostly where the cardiologist was treating him.before it was his patient!!! Not to mention that we talked to them at 4:40pm saying that we were on our way to the hospital but the nurse assistant of that cardiologist whose first name is Edgar or "Edgardo" Said the cardiologist was off for the day and would not see him. After confirming my baby had not received the expected evaluation and tests he needed we decided to bring to a different cardiologist. We had been delayed at the office for almost 5 hours until we could fix take our aby with us. I honestly got mad when I found out they didn't even do what the echo they promised for an accurate evaluation, Stay away! SHAME ON YOU DR NICK SHROEDER, DR JOHNSON, EDGAR,TATTY AND ALL.THE STAFF THAT ARE PART OF THAT ORGANIZATION FOR WHOM YOU ARE SIMPLY AN ATM!! I would rate.it zero
I have always had a seamless experience bringing in my pets during an emergency at LeadER, but was especially impressed by their specialized care. Pepa was diagnosed with a perineal hernia by her Veterinarian and was very quickly scheduled for a consult with Dr. Horgan. I was very anxious going in since she is a senior. I had so many questions and concerns. Dr. Horgan took the time to not only explain the entire procedure in explicit detail and best practices, but also answer the many questions my husband and had. His qualifications speak for themselves, but he and his teams' doggie bedside manner is second to none. We went ahead and scheduled her for surgery within the week. Thankfully the surgery went without a hitch, and Dr. Horgan personally called to explain how it all went. His Veterinary Technician was also a stand out, answering any questions I may have forgotten to ask and being so caring towards our spicy Chihuahua. Their Practice Manager Renee is also such an asset to LeadER. She kept me in the loop during her stay via text and sent me pictures each day with her updates. The Veterinary Technicians and overnight Veterinarians were all rock stars providing care for Pepa around the clock. I cannot thank everyone enough for providing such excellent care to Pepa in her time of need.
One of the hardest things to accept as a veterinarian is when your personal pet is too sick for you to provide them the care they need. Not to mention how your logical brain goes totally out the window, and all your emotions take the front seat to drive your actions. Placing your faith and trust in a colleague you’ve never met is another hurdle I faced when I brought my cat, Ruthie, to LeadER. From the very first phone call, when I inquired about having her seen on emergency with cardio to consult, to the phone and texts (with photos!) updates; from the kindness and compassion I saw each staff member treating every patient and human they interacted with, to fielding all my questions and concerns; I cannot say enough good things about this hospital and the team that care for all the pets that come through their doors. Dr. Schroeder was kind and compassionate, and while the prognosis for my sweet girl isn’t the best, he never once made me feel embarrassed about my emotions breaking through. Dr. Schroeder’s team was wonderful - and really, every staff member from the nurses in the back to the client liaisons up front, were absolutely top notch. This is a place that I would not hesitate to drive 3+ hours again to, and would highly recommend to anyone seeking care for their pet.
Our 12 year old mix breed rescue dog Emma was referred to LeadER for cardiac evaluation by the neurologist at SEVN after a fall down our stairs and not being able to move at all. We transported her from Miami and she was seen immediately by the ER veterinarian and Cardiologist at LeadER. A comprehensive plan was put together by all the specialists involved for her best shot at recovering. She has been home for a week and is slowly improving, starting to walk and enjoy life as she had prior to her fall. Special thanks for the genuine kindness, care, and professionalism we received from ER Dr. Stavros, ER Nurse Valerie, and Patient Coordinator, Meg among many others.