About One Hour Air Conditioning & Heating of Pompano Beach
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If I could leave zero stars, I absolutely would. This company has demonstrated a shocking lack of professionalism and care, both in their work and in how they handle customer concerns. Here’s my experience: I had my AC serviced by one of their technicians on November 1st. He claimed to have addressed a clogged drain line and even recommended an extra maintenance plan, which I agreed to, trusting that these "fixes" would prevent any further issues. Less than a week later, I woke up to a disaster: water was pouring down from the second floor into my laundry room, completely ruining the ceiling, drywall, and floor. After shutting off the water valve to investigate, I found that the AC unit was leaking. Not only was the drain line twisted, but the pump was flashing a red warning light, signaling an unresolved problem from the supposed "repair." I immediately called customer service at 7:10 am, explaining the urgency of my situation, expecting some level of concern or prompt assistance. Instead, I was dismissed and told that a technician would reach out "when they got into the office." Hours went by – it was already 10:30 am, and I still hadn’t heard from anyone. For a company that claims to offer emergency services, this level of indifference is astounding and absolutely unacceptable. This has been the worst customer service experience I’ve ever encountered. Not only did their poor workmanship cause extensive damage to my home, but their dismissive attitude toward urgent repairs shows a complete disregard for their customers’ property and well-being. I’m now stuck dealing with costly repairs to my ceiling and drywall because of their negligence and lack of attention to detail. Save yourself the headache and steer clear of this company. They don't take accountability for their mistakes, nor do they show any interest in providing reliable customer support. You deserve a company that values your home and respects your concerns – and this is definitely not that company.
First time using One Hour. Came home found AC stopped working. Called them and had appointment within 4 hours, and I called after normal work hours. We're running late, but I was called and informed. Devon did a great job. He found 2 issues and fixed them both. Wouldn't leave until it was up and running correctly. He came in uniform, neatly dresses and very polite. Cost to fix was reasonable. Highly recommend you try them!
THANK YOU BRUNY, YOU ARE THE BEST!!! TECH CAME OUT YESTERDAY AND REPLACED MY BLOWER SO MY AC WILL WORK UNTIL WE CAN GET AN ESTIMATE ON A NEW UNIT!! WHEN I CALLED THE COMPANY, OSCAR TOOK CARE OF ME! WIFE IS HAPPY IM HAPPY! 100% ADVISE ON ENROLLING IN THE CLUB MEMBERSHIP!! 15% OFF YOUR REPAIR AND 2 MAINTENANCE VISITS A YEAR FOR ONLY $19 A MONTH!
Great company! Very satisfied with service…The a/c in the house just wouldn’t come on out of the blue and the thermostat was saying something about wiring..I google searched and saw One Hour had great reviews and I can see why. Promply answered and had a tech, Jason, out in about an hour! They keep you updated via phone/text of their approximate arrival time. He diagnosed a clogged drain line and made all the corrections and 45 min later, cold air once again. And the price was definitely fair. I would definitely use them again.
Great company! I highly recommend. My AC stopped working and they were able to come the following day to repair it. My service technician was Matthew Edelstein and he was excellent! He identified the problem as a bad condenser and replaced it within 30 minutes. My AC was blowing cold again. Matthew showed me the old condenser and explained why it wasn't working anymore and he compared it to the new one. I appreciated him educating me and explaining the details.