About One Hour Air Conditioning & Heating of Pompano Beach
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If I could leave zero stars, I absolutely would. This company has demonstrated a shocking lack of professionalism and care, both in their work and in how they handle customer concerns. Here’s my experience: I had my AC serviced by one of their technicians on November 1st. He claimed to have addressed a clogged drain line and even recommended an extra maintenance plan, which I agreed to, trusting that these "fixes" would prevent any further issues. Less than a week later, I woke up to a disaster: water was pouring down from the second floor into my laundry room, completely ruining the ceiling, drywall, and floor. After shutting off the water valve to investigate, I found that the AC unit was leaking. Not only was the drain line twisted, but the pump was flashing a red warning light, signaling an unresolved problem from the supposed "repair." I immediately called customer service at 7:10 am, explaining the urgency of my situation, expecting some level of concern or prompt assistance. Instead, I was dismissed and told that a technician would reach out "when they got into the office." Hours went by – it was already 10:30 am, and I still hadn’t heard from anyone. For a company that claims to offer emergency services, this level of indifference is astounding and absolutely unacceptable. This has been the worst customer service experience I’ve ever encountered. Not only did their poor workmanship cause extensive damage to my home, but their dismissive attitude toward urgent repairs shows a complete disregard for their customers’ property and well-being. I’m now stuck dealing with costly repairs to my ceiling and drywall because of their negligence and lack of attention to detail. Save yourself the headache and steer clear of this company. They don't take accountability for their mistakes, nor do they show any interest in providing reliable customer support. You deserve a company that values your home and respects your concerns – and this is definitely not that company.
I can’t thank this company enough for coming through on Christmas Eve! Our A/C broke down at the worst possible time, and we were so worried we wouldn’t find anyone to help. Thankfully, they sent out Marcus, and he was absolutely amazing. Marcus was incredibly friendly and professional. He took the time to explain the issue in detail, which I really appreciated, and worked efficiently to get everything fixed. He also made sure to keep the work area clean and tidy—such a thoughtful touch! Thanks to Marcus and the team, we were able to enjoy a comfortable Christmas. I highly recommend their services and will definitely call them again for any future needs. Thank you so much!
Never have I had such a nasty and unprofessional technician until Robert there tech showed up he charged me for a service on my air conditioning that I have included in my contract and had an appt for originally. I called customer Service and was told I would be getting a call from the dispatching supervisor before the technician left. She never did. I find that to be extremely unprofessional. I will be calling to cancel my AC contract and to make sure that they don’t do this to any other customer because this was by far absolutely unprofessional on top of that he left my house filthy when he was finished
I was very impressed with my interactions with One Hour AC. My appointment was made quickly and easily. The Service Tech (Matthew Edelstein) was extremely polite and knowledgeable. The fee was reasonable as well.
Very professional and helped me through getting a new air system since I needed repair. The service and Robert was so great and worked with me. By far the best air conditioning company out there. I have been with them for quite some time and nothing but a positive experience.