About One Hour Air Conditioning & Heating of Pompano Beach
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If I could leave zero stars, I absolutely would. This company has demonstrated a shocking lack of professionalism and care, both in their work and in how they handle customer concerns. Here’s my experience: I had my AC serviced by one of their technicians on November 1st. He claimed to have addressed a clogged drain line and even recommended an extra maintenance plan, which I agreed to, trusting that these "fixes" would prevent any further issues. Less than a week later, I woke up to a disaster: water was pouring down from the second floor into my laundry room, completely ruining the ceiling, drywall, and floor. After shutting off the water valve to investigate, I found that the AC unit was leaking. Not only was the drain line twisted, but the pump was flashing a red warning light, signaling an unresolved problem from the supposed "repair." I immediately called customer service at 7:10 am, explaining the urgency of my situation, expecting some level of concern or prompt assistance. Instead, I was dismissed and told that a technician would reach out "when they got into the office." Hours went by – it was already 10:30 am, and I still hadn’t heard from anyone. For a company that claims to offer emergency services, this level of indifference is astounding and absolutely unacceptable. This has been the worst customer service experience I’ve ever encountered. Not only did their poor workmanship cause extensive damage to my home, but their dismissive attitude toward urgent repairs shows a complete disregard for their customers’ property and well-being. I’m now stuck dealing with costly repairs to my ceiling and drywall because of their negligence and lack of attention to detail. Save yourself the headache and steer clear of this company. They don't take accountability for their mistakes, nor do they show any interest in providing reliable customer support. You deserve a company that values your home and respects your concerns – and this is definitely not that company.
I can’t thank this company enough for coming through on Christmas Eve! Our A/C broke down at the worst possible time, and we were so worried we wouldn’t find anyone to help. Thankfully, they sent out Marcus, and he was absolutely amazing. Marcus was incredibly friendly and professional. He took the time to explain the issue in detail, which I really appreciated, and worked efficiently to get everything fixed. He also made sure to keep the work area clean and tidy—such a thoughtful touch! Thanks to Marcus and the team, we were able to enjoy a comfortable Christmas. I highly recommend their services and will definitely call them again for any future needs. Thank you so much!
Cc did a great job. He explained each step that he needed to do to find the problem. Once he determined what was needed again explained the process and then the cost before proceeding. I am very happy with the service and would not hesitate to call One Hour Heating and Air Conditioning again for any AC issue.
Elvin is a great technician, responsible, very knowledgeable and able to explain the issue and possible solutions. He is a great representative of one hour heating & air conditioning. I would definitely use this service should anything happens with my ac again. Thanks again
I have never had an exemplary air-conditioning service in an emergency like I did last night. I called Air Around the Clock at 6pm last night and they quoted me a $225 call out fee plus whatever it will be to fix. I told them I had water in the pan and they said it would be an additional $195. I hung up on them. I called One Hour and they gave me a time frame, waived the $99 call out fee because it was my first time with them and they were at my house within two hours. They text me with a mini biography of the technician. Robert Baumann was his name. Extremely professional, I told him he did not need to wear the shoe coverings and he said company policy and put them on. I ended up paying $150. I highly recommend this company. Overall a terrific outcome to a crappy ac situation.