I paid for the engraving service for my bar bracelet, typed the word I wanted, and on the iPad, it looked exactly how I wanted it and so I gave them the go ahead. The manager Tiffany, took the bracelet set it up and then started the engraving. However, the end result was not exactly how it was on the iPad & the word was not centralized. I called customer service, they told me to go to the store and they should be able to fix it. When I went back the sales associate told me that the engraving was final, the manager did not even look at the engraving, she did not fix it, the manager didn't even look or come talk to me, and the sales associate I did talk to basically insinuated that it was somehow my fault even though everything was perfect on the ipad and it was the person who set up the machine in the first place (aka the manager). It might be minor but I paid for the service & expected to receive exactly what I was guaranteed and paid for. Will not be coming back here ever again for the lack of professionalism & respect they gave me in this process, considering they screwed up (out of all the reviews and videos I've seen this is NOT a common problem and the manager did not fix or change the settings prior to my engraving).
alexis cozart
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March 03, 2025
This store definitely is racist, gave me a snotty looked when I walked in, no one greeted me except the manager who barely wanted to. Store associate was very lazy and barely wanted to help me. Simply told me she wasn’t able to do anything with my concerns. Went to another store who was able to help me and was kind on top of that. Took my money elsewhere.
Dont be mad at me because you don’t like your job, it’s a ghost town, and no one shops here unless it’s the holiday season, or special occasion. Do better
Eric Peeler
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December 16, 2024
Tiffany was great! I messed up on picking up my order too late and it got canceled. Tiffany was still able to go ahead and honor the sale price from my original purchase (the two separate purchases)! I feel like a lot of people wouldn’t do that so it meant a lot.
Isabelle Bravo
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December 01, 2024
I absolutely adore pandora! However my experience was not okay. I visited this store with some friends and was in line. An employee named Angelly took us and then left us for about 10 minutes waiting as she decided to take care of another customer and not tell us. Thank goodness another employee named Shay helped us. Shay was very cooperative and kind. Great service from her. She helped us checkout and made us feel welcome.
Tiffiny Mitchell
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February 14, 2021
Breyana and Marielys provided excellent customer service. They were patient and kind to me because its difficult to make valentines day and a birthday meaningful for my sister. Breyana and Marielys were willing to exchange a charms from another district store. Any charm I wanted they had it. They helped me pair earrings with a beautiful bracelet as a gift set with her favorite color blue.
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I paid for the engraving service for my bar bracelet, typed the word I wanted, and on the iPad, it looked exactly how I wanted it and so I gave them the go ahead. The manager Tiffany, took the bracelet set it up and then started the engraving. However, the end result was not exactly how it was on the iPad & the word was not centralized. I called customer service, they told me to go to the store and they should be able to fix it. When I went back the sales associate told me that the engraving was final, the manager did not even look at the engraving, she did not fix it, the manager didn't even look or come talk to me, and the sales associate I did talk to basically insinuated that it was somehow my fault even though everything was perfect on the ipad and it was the person who set up the machine in the first place (aka the manager). It might be minor but I paid for the service & expected to receive exactly what I was guaranteed and paid for. Will not be coming back here ever again for the lack of professionalism & respect they gave me in this process, considering they screwed up (out of all the reviews and videos I've seen this is NOT a common problem and the manager did not fix or change the settings prior to my engraving).
This store definitely is racist, gave me a snotty looked when I walked in, no one greeted me except the manager who barely wanted to. Store associate was very lazy and barely wanted to help me. Simply told me she wasn’t able to do anything with my concerns. Went to another store who was able to help me and was kind on top of that. Took my money elsewhere. Dont be mad at me because you don’t like your job, it’s a ghost town, and no one shops here unless it’s the holiday season, or special occasion. Do better
Tiffany was great! I messed up on picking up my order too late and it got canceled. Tiffany was still able to go ahead and honor the sale price from my original purchase (the two separate purchases)! I feel like a lot of people wouldn’t do that so it meant a lot.
I absolutely adore pandora! However my experience was not okay. I visited this store with some friends and was in line. An employee named Angelly took us and then left us for about 10 minutes waiting as she decided to take care of another customer and not tell us. Thank goodness another employee named Shay helped us. Shay was very cooperative and kind. Great service from her. She helped us checkout and made us feel welcome.
Breyana and Marielys provided excellent customer service. They were patient and kind to me because its difficult to make valentines day and a birthday meaningful for my sister. Breyana and Marielys were willing to exchange a charms from another district store. Any charm I wanted they had it. They helped me pair earrings with a beautiful bracelet as a gift set with her favorite color blue.