Rapid-Rooter Plumbing & Drain Service
4100 N Powerline Rd Unit I2, Pompano Beach, FL 33073, USAAbout Rapid-Rooter Plumbing & Drain Service
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If you have a drain issue I do not recommend this company. They refused to snake the line from where I requested insisting that their procedure was the best solution. I as the property owner have seen this situation before so I knew the best way to fix it. During this time a “supervisor” appeared on my property to camera the line. I was told that my drain line was in disrepair due to age. The supervisor then tried to hard sell a $6000 replacement of the line. As if this wasn’t bad enough they then used the (poor condition) of the old piping to say that any work performed by their company would not be honored with any warranty. Unsurprisingly, three days later the line was fully blocked leaving my tenant without use of their bathroom. I requested they come back and snake it from the stack pipe which I had suggested to begin with. They refused to come back and I received a phone call from the supervisor who reminded me of the conversation we had regarding the poor condition of the pipes. I only used this company because my plumber was out of town and figured a drain company was the best option. The price was double what my plumber would have charged me which makes me feel they are not honest with pricing. If you want your drain cleared call someone else if want to waste your money and receive a sales pitch call these guys.
If you're looking for fast, efficient plumbing, stay far away from rapid rooter. Had to call back multiple times and got messed around with getting a technician for a simple drain clog. Not worth the effort. Customer service reps on the phone had no interest in resolving a bad. Called another local plumber (Front Row Plumbing) who were able to dispatch a technician within hours and were efficient and did great work.
After putting in a call at 11:00 for emergency services and being told I would receive a call within 30 minutes, an hour later I still had received nothing. I called back and spoke to a very passive aggressive gentleman named Roger. He could not have shown less compassion regarding my emergency situation, and literally stated to me “well, if you haven’t received a call back by now, that’s probably it until the morning.” What?? I inquired to him about why Rapid Rooter was advertising as a 24-7 business if this was the case, and he proceeded to get even more rude, and basically told me to “give up and look elsewhere.” He sounded annoyed to even be taking the phone call from as soon as he answered, and had no problem talking over me and happily told me to take my business elsewhere. Needless to say I have certainly taken my business elsewhere, and they can thank Roger for the loss of a customer!
Cavar is proficient at his job A1 service will recommend.
I'm a Property Manager for 5 different medical buildings and had to call Rapid Rooter on 2 different occasions for the first time dealing with Rapid Rooter. I dealt with two different Servicemen plumbers, Named Bo and Jermel. They Both were very Professional and very thorough in doing their job. EXCELLENT PLUMBERS ! 👍 I highly recommend this plumbing service if you're in need of some great professional fast help.