Rapid-Rooter Plumbing & Drain Service
4100 N Powerline Rd Unit I2, Pompano Beach, FL 33073, USAAbout Rapid-Rooter Plumbing & Drain Service
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If you're looking for fast, efficient plumbing, stay far away from rapid rooter. Had to call back multiple times and got messed around with getting a technician for a simple drain clog. Not worth the effort. Customer service reps on the phone had no interest in resolving a bad. Called another local plumber (Front Row Plumbing) who were able to dispatch a technician within hours and were efficient and did great work.
After putting in a call at 11:00 for emergency services and being told I would receive a call within 30 minutes, an hour later I still had received nothing. I called back and spoke to a very passive aggressive gentleman named Roger. He could not have shown less compassion regarding my emergency situation, and literally stated to me “well, if you haven’t received a call back by now, that’s probably it until the morning.” What?? I inquired to him about why Rapid Rooter was advertising as a 24-7 business if this was the case, and he proceeded to get even more rude, and basically told me to “give up and look elsewhere.” He sounded annoyed to even be taking the phone call from as soon as he answered, and had no problem talking over me and happily told me to take my business elsewhere. Needless to say I have certainly taken my business elsewhere, and they can thank Roger for the loss of a customer!
I'm a Property Manager for 5 different medical buildings and had to call Rapid Rooter on 2 different occasions for the first time dealing with Rapid Rooter. I dealt with two different Servicemen plumbers, Named Bo and Jermel. They Both were very Professional and very thorough in doing their job. EXCELLENT PLUMBERS ! 👍 I highly recommend this plumbing service if you're in need of some great professional fast help.
I am giving 3 stars because of the price they charged for snacking a kitchen drain. I regret not calling another company out of convenience and time. I fully understand I okayed the job, but 450 for a simple drain clearing that took a total of less than 30 minutes between arrival and leaving is just not justified. It is something I could have done myself if I had the tools. I understood they charge 65 for coming out and assess the issue and if I agreed to the service that fee is waved. I would still have saved more by paying that 65 and hiring someone else. The people are nice and professional. Jessica was great on the phone, they called me within minutes of after hours booking to confirm, then called prior to arrival with an eta. Service was straight forward and fast (the actual service probably took 10-15 minutes tops). Sebastian was nice and personable. They even called 4 days after to ask how it went (and I did tell them the truth). I have used the company before and their pricing has always been fair and that’s why they were the first and only company I called this time. Unfortunately they will not be the first I call next time. (June 2023)
We have had Kris and Sheldon out to our house multiple times. They go over and beyond to make sure their customers are taken care of. They are professional, so smart, and overall great guys. I have been in South Florida for over 20 years and this is the first time I have ever felt happy after a company of any type has come to my house for service. THANKS GUYS! Companies prices are competitive as well.