I initially had many positive things to say about the service I received, as it made me feel better. Unfortunately, I feel like I was essentially scammed. Three months ago, I stopped going to the chiropractor because I left the country. Since the first month, I called to cancel my subscription because I no longer needed the service. However, I was told I had to cancel in person, which would have required me to buy a $700 ticket just to do so. Despite my efforts to cancel, they continued to charge my card every month.
Unable to resolve the issue, I reported my card as stolen and requested a new one, yet they still managed to charge my new card $79 every month. Today, I called again, and they told me, “We don’t know who or why you were told that cancellation could only be done in person. There is actually a way to cancel via email.” Sadly, I’ve lost $316 due to this negligence.
My question is: Who authorized them to use my new card? This is completely unacceptable, and I urge others to be cautious when dealing with this bussines.
gabriel nerys rosa
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January 23, 2025
Outstanding service and so convenient. I never have to wait a long time to be seen. At times I even come during my lunch break. Special thank you to Dr. Lorenzo myself and all my colleagues that I have referred are great full for your service.
Aaron Baru
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February 01, 2025
Superb establishment with excellent staff. Clean environment. Dr. Lorenzo is very professional and his knowledge leads to positive results. Recommend if you have any discomfort, he’ll fix it!
Jen R
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February 12, 2025
I came in from out of town so sore crooked felt like I was going all different directions and they got me set up so well Marsha was so amazing and Shea as well and Dr Lorenzo was Miracle handworking makes my back and neck all back in shape immediately. No wait and one of my best adjustments ever.
Brenda Boyd
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December 23, 2024
I loved my first experience at The Joint. Dr Lorenzo was very personable and professional. Jakala made the initiation very easy and comforting. As I was a bit nervous for my first time, I was so joyous to wake up the next morning with very little discomfort. It works!!
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I initially had many positive things to say about the service I received, as it made me feel better. Unfortunately, I feel like I was essentially scammed. Three months ago, I stopped going to the chiropractor because I left the country. Since the first month, I called to cancel my subscription because I no longer needed the service. However, I was told I had to cancel in person, which would have required me to buy a $700 ticket just to do so. Despite my efforts to cancel, they continued to charge my card every month. Unable to resolve the issue, I reported my card as stolen and requested a new one, yet they still managed to charge my new card $79 every month. Today, I called again, and they told me, “We don’t know who or why you were told that cancellation could only be done in person. There is actually a way to cancel via email.” Sadly, I’ve lost $316 due to this negligence. My question is: Who authorized them to use my new card? This is completely unacceptable, and I urge others to be cautious when dealing with this bussines.
Outstanding service and so convenient. I never have to wait a long time to be seen. At times I even come during my lunch break. Special thank you to Dr. Lorenzo myself and all my colleagues that I have referred are great full for your service.
Superb establishment with excellent staff. Clean environment. Dr. Lorenzo is very professional and his knowledge leads to positive results. Recommend if you have any discomfort, he’ll fix it!
I came in from out of town so sore crooked felt like I was going all different directions and they got me set up so well Marsha was so amazing and Shea as well and Dr Lorenzo was Miracle handworking makes my back and neck all back in shape immediately. No wait and one of my best adjustments ever.
I loved my first experience at The Joint. Dr Lorenzo was very personable and professional. Jakala made the initiation very easy and comforting. As I was a bit nervous for my first time, I was so joyous to wake up the next morning with very little discomfort. It works!!