THEY TOOK MY MONEY!! Do not come here for emergency test results!!! This place owes me $1,000! Made a urgent appointment for my sick cat. After discussing multiple different routes for treatment it was ultimately decided to get same day results. There must have been a mixed up with the staff and I never received my same day results. Being that I work over the weekends and the fact that they are only open for a few hours I was only able to call them about three times each day until I finally received a response on Monday. By Monday I already need it to get my cat treatment elsewhere not having time to wait for the same day results I had paid for. Finally after getting a hold of the office on Monday I told them I no longer needed the test results and to not send it to the lab. After speaking with a very condescending gentleman it became apparent that my lab work was done and no one contacted me. He kept stating that I was refusing results when I kept correcting him telling him that I paid for same day results and it has been 72 hours since then. They straight out refused a refund the money that I desperately needed to help get my cat medication and hospitalization. They said that they can give me 30% back because I got my results and they did their job according to them. I obviously did what anyone else would do and dispute it with the bank. Unfortunately since this is a medical matter I never received my money back. I not only never received my test results but I never got the money back I needed for medication. They withheld test results and refused to refund me necessary money needed for medication and medical Care in general. I will be taking any necessary cautions to prevent this from happening to anyone else please be warned. If you have an emergency do not come here! I can never forgive these people for what they have done. If my cat would have died this would definitely be a story on the news... Your pets are part of your family you do anything and everything to get them medical attention when they need it clearly this place doesn't understand. Reading the reviews you guys say you are compassionate but where's the compassion when I so desperately needed that money to get my cat medical attention? If you were going to a deny it at least give me back my money. We are talking about a life here not an object or a wrong order. I was charged over $1,000 for medical care that I never received. It's devastating. Though it's my fault for going into debt I would never deny my pet's medical Care. Grow some compassion. Uploaded some photos of the invoice I received and the promise I was given in writing that it would be done in house to receive same day results.
RESPONSE: I would prefer something other than an automatic response when you guys owe me $1,000 but oh well. I made sure to share this story on as many platforms as I could. And I definitely made sure to put your response to me on the phone the voicemails and this Google responds. You can't just threaten someone in voicemail and think you can get away with it. The audacity!
Promising charley
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February 22, 2025
I took my bearded dragon to this clinic, hoping to do what was best for him. I told them I didn’t want to put him through unnecessary suffering, but instead of discussing quality-of-life options, they strongly recommended $1,200 worth of tests, including blood work, bacterial cultures, and X-rays. They also gave him a B-12 injection, fluids, prescribed pain medication, antibiotics, and powdered food. When I asked about euthanasia, they discouraged it and insisted on further testing. I trusted their advice, but sadly, he passed away later that night.
They initially told me the blood work would take 48 business hours, yet when I called the next morning, they already had the results and said the vet would call me. By then, it didn’t matter—he was already gone. They refunded the bacterial culture, but I can’t help but wonder if his final hours could have been handled with more compassion and honesty.
Looking back, I wish I had been given more guidance on what was truly in his best interest, rather than being encouraged to proceed with extensive tests, injections, and medications that did not change the outcome. I am heartbroken knowing that I put him through more stress than necessary. I strongly recommend seeking an opinion from a vet who prioritizes humane options before making a decision.
Amy Watkins
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November 21, 2024
Everyone at Welleby is so friendly and professional. I always ask a million questions and all of the staff are very patient with me. Especially Dr. Ramirez! All of my family's pets(5 dogs and one cat) go here.
Julie Vines
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March 26, 2025
Kinda putting my foot in my mouth here because a few months ago Welleby was great regarding an issue with my hamster. So great, that I decided to go back with my dog who is a mini Yorkie and had a leg problem. We go in for the appointment and do x-rays, where I am told he fractured his leg and they were going to get a second opinion from an ortho. Was told in the room the cost was $800. Get up front and the cost goes to $877. I then get a call later that same day saying to bring my dog back in for blood work (that would be no charge) since we were just in that morning because they recommend surgery. We take him back and surprise!! $200…… we get that addressed, and in the midst of this, a “surgery estimate” was being put together. I follow up on it several times to no avail. They asked originally if I wanted to schedule the surgery for Monday. Not one time was I told this was urgent for my dog’s leg to function. I guess they just needed more money after depleting me that morning. We were supposed to have a follow up tomorrow, but I told them to go ahead and cancel because aside from conflicting price information they have now dropped the ball on my dog’s treatment. How do we go from “we’re putting together a surgery estimate” to “the surgery needed to be done within 5 days” ??? Photos attached for my communications. Do not make the costly and useless mistake that I did!
Elizabeth Felix
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December 11, 2024
The staff and veterinarian at Willoughby veterinary Hospital are the best in town. They will treat your fur baby like their own. They will give you prices directly and work with you if you need any type of assistance, A+ for everyone, this is the only place that I will take my dogs from now on.
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10008 W Oakland Park Blvd, Sunrise, FL 33351, USA
Claim Listing: Welleby Veterinary Hospital
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THEY TOOK MY MONEY!! Do not come here for emergency test results!!! This place owes me $1,000! Made a urgent appointment for my sick cat. After discussing multiple different routes for treatment it was ultimately decided to get same day results. There must have been a mixed up with the staff and I never received my same day results. Being that I work over the weekends and the fact that they are only open for a few hours I was only able to call them about three times each day until I finally received a response on Monday. By Monday I already need it to get my cat treatment elsewhere not having time to wait for the same day results I had paid for. Finally after getting a hold of the office on Monday I told them I no longer needed the test results and to not send it to the lab. After speaking with a very condescending gentleman it became apparent that my lab work was done and no one contacted me. He kept stating that I was refusing results when I kept correcting him telling him that I paid for same day results and it has been 72 hours since then. They straight out refused a refund the money that I desperately needed to help get my cat medication and hospitalization. They said that they can give me 30% back because I got my results and they did their job according to them. I obviously did what anyone else would do and dispute it with the bank. Unfortunately since this is a medical matter I never received my money back. I not only never received my test results but I never got the money back I needed for medication. They withheld test results and refused to refund me necessary money needed for medication and medical Care in general. I will be taking any necessary cautions to prevent this from happening to anyone else please be warned. If you have an emergency do not come here! I can never forgive these people for what they have done. If my cat would have died this would definitely be a story on the news... Your pets are part of your family you do anything and everything to get them medical attention when they need it clearly this place doesn't understand. Reading the reviews you guys say you are compassionate but where's the compassion when I so desperately needed that money to get my cat medical attention? If you were going to a deny it at least give me back my money. We are talking about a life here not an object or a wrong order. I was charged over $1,000 for medical care that I never received. It's devastating. Though it's my fault for going into debt I would never deny my pet's medical Care. Grow some compassion. Uploaded some photos of the invoice I received and the promise I was given in writing that it would be done in house to receive same day results. RESPONSE: I would prefer something other than an automatic response when you guys owe me $1,000 but oh well. I made sure to share this story on as many platforms as I could. And I definitely made sure to put your response to me on the phone the voicemails and this Google responds. You can't just threaten someone in voicemail and think you can get away with it. The audacity!
I took my bearded dragon to this clinic, hoping to do what was best for him. I told them I didn’t want to put him through unnecessary suffering, but instead of discussing quality-of-life options, they strongly recommended $1,200 worth of tests, including blood work, bacterial cultures, and X-rays. They also gave him a B-12 injection, fluids, prescribed pain medication, antibiotics, and powdered food. When I asked about euthanasia, they discouraged it and insisted on further testing. I trusted their advice, but sadly, he passed away later that night. They initially told me the blood work would take 48 business hours, yet when I called the next morning, they already had the results and said the vet would call me. By then, it didn’t matter—he was already gone. They refunded the bacterial culture, but I can’t help but wonder if his final hours could have been handled with more compassion and honesty. Looking back, I wish I had been given more guidance on what was truly in his best interest, rather than being encouraged to proceed with extensive tests, injections, and medications that did not change the outcome. I am heartbroken knowing that I put him through more stress than necessary. I strongly recommend seeking an opinion from a vet who prioritizes humane options before making a decision.
Everyone at Welleby is so friendly and professional. I always ask a million questions and all of the staff are very patient with me. Especially Dr. Ramirez! All of my family's pets(5 dogs and one cat) go here.
Kinda putting my foot in my mouth here because a few months ago Welleby was great regarding an issue with my hamster. So great, that I decided to go back with my dog who is a mini Yorkie and had a leg problem. We go in for the appointment and do x-rays, where I am told he fractured his leg and they were going to get a second opinion from an ortho. Was told in the room the cost was $800. Get up front and the cost goes to $877. I then get a call later that same day saying to bring my dog back in for blood work (that would be no charge) since we were just in that morning because they recommend surgery. We take him back and surprise!! $200…… we get that addressed, and in the midst of this, a “surgery estimate” was being put together. I follow up on it several times to no avail. They asked originally if I wanted to schedule the surgery for Monday. Not one time was I told this was urgent for my dog’s leg to function. I guess they just needed more money after depleting me that morning. We were supposed to have a follow up tomorrow, but I told them to go ahead and cancel because aside from conflicting price information they have now dropped the ball on my dog’s treatment. How do we go from “we’re putting together a surgery estimate” to “the surgery needed to be done within 5 days” ??? Photos attached for my communications. Do not make the costly and useless mistake that I did!
The staff and veterinarian at Willoughby veterinary Hospital are the best in town. They will treat your fur baby like their own. They will give you prices directly and work with you if you need any type of assistance, A+ for everyone, this is the only place that I will take my dogs from now on.